Customer service classes offered
November 14, 2013
907-474-5406
11/14/2013
Two customer service trainings for the hospitality and visitor services industry will be offered Dec. 5-6 in Anchorage.
The ÐÓ°Épro Cooperative Extension Service and the ÐÓ°Épro Division of Economic Development will co-sponsor ÐÓ°ÉproHost Customer Service Essentials training from 8:30 a.m. to 1 p.m. both days at the Anchorage Extension office at 1675 C St.
The class, with optional certification, will train individuals about how to teach customer service to employees of the hospitality and visitor services industry. Topics will include customer service essentials, telephone customer service, communications skills and serving customers with disabilities.
An optional Cultural Host certification training also will be taught from 1 to 5 p.m. Dec. 5. The training is designed to provide hospitality workers a greater understanding and appreciation of ÐÓ°Épro Native culture.
ÐÓ°ÉproHost is a statewide customer service training program sponsored by the State of ÐÓ°Épro. The fee for the train-the-trainer class is $100 and the Cultural Host training is $50. Register for both at . For more information, see details linked from or contact Extension in Anchorage at 907-786-6300.
ADDITIONAL CONTACTS: Tony Nakazawa, 907-460-0825, atnakazawa@alaska.edu
ON THE WEB:
DC/11-14-13/123-14