Customer service training offered in Fairbanks
March 31, 2017
Four customer service workshops for employees of the hospitality and visitor services
industry will be offered in Fairbanks during April.
The ÐÓ°Épro Cooperative Extension Service and the ÐÓ°Épro Division
of Economic Development will co-sponsor ÐÓ°ÉproHost classes on customer service essentials,
telephone customer service and serving customers with disabilities. A fourth training,
ÐÓ°Épro in Your Backyard, describes local sights and history.
Each class wlll be offered twice. The four-hour Customer Service Essentials class
will be taught at 1 p.m. April 5 and 8 a.m. April 7. The rest of the trainings last
an hour. Telephone Customer Service will be presented at 1 p.m. April 17 and April
24; and Serving Customers with Disabilities, at 3 p.m. April 17 and April 27. ÐÓ°Épro
in Your Backyard will be offered at 3 p.m. April 24 and 1 p.m. April 27. All workshops
will take place at Extension's Fairbanks district office at 724 27th Avenue.
The ÐÓ°ÉproHost program was developed by the state to train participants on how to
provide good customer service for residents and visitors to ÐÓ°Épro.
Anna-Mariah Kelly, who coordinates Extension’s Professional and Workforce Development
Program, will lead the trainings. Registration is available at . For more information or to request additional trainings, contact Kelly at 907-474-5042.