Customer service training offered
January 9, 2015
907-474-5406
1/9/2015
Four customer service workshops for the hospitality and visitor services industry will be offered in Anchorage in the coming months.
The ÐÓ°Épro Cooperative Extension Service and the ÐÓ°Épro Division of Economic Development will co-sponsor ÐÓ°ÉproHost Customer Service Essentials train-the-trainer workshops on Jan. 15, Feb. 13, March 14 and April 11. Extension economist Tony Nakazawa will lead the trainings from 8 a.m. to 5 p.m. in the Anchorage Extension office at 1675 C St.
Each workshop, with optional certification, will train individuals how to teach customer service to employees of the hospitality and visitor services industry. Topics will include customer service essentials, communications skills, serving customers with disabilities and the economic benefits of tourism.
ÐÓ°ÉproHost is a statewide customer service training program sponsored by the State of ÐÓ°Épro. The $100 fee includes lunch, workshop materials and a certificate of completion from the state.
Register at . For more information, contact Anchorage Extension at 907-786-6300.
ADDITIONAL CONTACTS: Tony Nakazawa, 907-460-0825, atnakazawa@alaska.edu
ON THE WEB:
DC/1-9-15/153-15